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If a refund is needed, the refund will be honoured only when our warehouse has varified the following:

1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day you received the order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

****The only exception to the above would be in the event of a broken product upon delivery

If a product needs to be returned, please send to:-
Sensational Sex Toys
PO BOX 228
Hitchin
Herts
SG4 0WW

Refunds will be credited to the same credit/debit card that you used for your purchase. Please allow 28 days for this